Privacy Policy vcity33
vcity33 takes our responsibility to protect your personal information seriously. This document explains in detail how we collect, process, store and disclose the personal data of players who use our platform.
Your Privacy Our Priority
Six core principles that underpin how vcity33 manages player personal information.
High-Level Data Encryption
All personal information and financial transactions are transmitted over encrypted SSL/TLS connections. Data is stored on secure servers protected by multiple layers of security to prevent unauthorised access. 🔒
Purpose-Specific Data Use
vcity33 uses your information only for the stated purposes — account verification, processing deposits and withdrawals, and managing customer support. We do not sell or disclose your data to third parties for marketing purposes.
Strict Internal Access Controls
Only authorised staff may access player personal information, and only to the extent needed to carry out their duties. Every access is logged and monitored regularly by our security team.
Right to Correction and Deletion
You have the right to request correction of inaccurate information, or to request deletion of your personal data, subject to legal and licensing requirements binding on vcity33. Contact our support team to begin this process. ✅
Compliance with International Regulations
As a platform operating under international licensing, vcity33 complies with data protection standards set by our licensing authority, including Know Your Customer (KYC) procedures and anti-money laundering (AML) requirements.
24-Hour Privacy Support
The vcity33 support team is available 24/7 via live chat and email in Bahasa Melayu and English for any questions about privacy, data access requests, or account security concerns.
Effective: 1 January 2026. This Privacy Policy replaces all previous versions. By continuing to use the vcity33 platform, you agree to the terms stated here. Periodic review is advised.
1. Information We Collect
vcity33 collects your personal information when you register an account, make a deposit or withdrawal, contact customer support, or use any of the services we offer. This information is collected directly from you or automatically through your use of the platform.
1.1 Information You Provide Directly
- Full name as it appears on your identity card (MyKad) or passport
- Identity card (IC) number or passport number
- Date of birth — to verify age eligibility (21 years and above)
- Active email address
- Mobile phone number
- Current residential address
- Payment method details — including e-wallet information (Touch 'n Go eWallet, ShopeePay), bank account details (for FPX transactions), DuitNow, or cryptocurrency wallet addresses (USDT, BTC, ETH)
- Supporting documents submitted during the KYC verification process
1.2 Information Collected Automatically
- Your device's IP address
- Type and version of web browser used
- Device type and operating system
- Login records, session duration, and gaming activity
- Cookie data and similar tracking technologies
- Financial transaction records including deposits and withdrawals
📋 We do not collect credit card or debit card information directly. All financial transactions are processed through third-party payment providers that maintain their own security standards.
2. How We Use Your Information
vcity33 uses the personal information collected for the following purposes. We will not use your data for any other purpose without obtaining your consent first, unless required by law.
2.1 Account Management and Identity Verification
Your information is used to create and manage your player account, verify your identity to meet KYC requirements, and confirm that you meet the minimum age requirement of 21 years and above to use vcity33 services.
2.2 Processing Financial Transactions
The payment details you provide are used solely to process your deposits (minimum RM50) and withdrawals (minimum RM100). Standard withdrawal processing time is between 5 and 30 minutes once verification is complete.
2.3 Legal Compliance and Fraud Prevention
vcity33 is required to comply with anti-money laundering (AML) procedures and related international standards. Your information may be used to identify and investigate suspicious or unlawful activity.
2.4 Customer Support and Communication
We use your contact information to send important account notifications, customer support responses, and updates on changes to our terms and policies. You may opt out of marketing communications at any time.
2.5 Platform Improvement
Anonymised usage data is analysed to understand usage patterns, identify technical issues, and improve the overall performance and experience of the vcity33 platform.
3. Disclosure to Third Parties
vcity33 does not sell, rent or share your personal information with third parties for marketing purposes. Disclosure to third parties only occurs in the limited circumstances described below.
3.1 Payment Service Providers
The transaction information required is shared with payment service providers that process your deposits and withdrawals, including e-wallet providers, banks for FPX transactions, and cryptocurrency platforms. These providers are bound by strict confidentiality agreements.
3.2 Competent Authorities
vcity33 will disclose your personal information to law enforcement authorities or regulatory bodies if required by a court order, regulatory directive, or applicable law. We will notify you of such requests where permitted by law.
3.3 Technology and Game Providers
Game software providers such as PG Soft, Pragmatic Play, JILI, Spribe and others who supply our gaming platform may receive limited technical data relating to your game session to ensure game integrity. This data does not include your full financial information.
3.4 Corporate Affiliates
Within the vcity33 corporate group structure, certain information may be shared with related entities solely for internal management and compliance purposes, and subject to the same privacy protections.
🔐 All third parties we work with are bound by data protection agreements that require them to protect your information to a standard no less stringent than this policy.
4. Data Security
Protecting your personal information is a priority for vcity33. We implement a range of technical and organisational measures to keep your data safe from unauthorised access, disclosure, alteration or destruction.
4.1 Encryption
All data transmitted between your device and vcity33 servers is encrypted using SSL/TLS protocols. Sensitive data stored in our databases is also encrypted using current industry standards.
4.2 Access Controls
Access to player personal information is restricted to staff who need it to carry out their job responsibilities. Role-based access control is fully implemented and reviewed regularly.
4.3 Monitoring and Auditing
Our systems are continuously monitored to detect unusual activity. Security audits and penetration testing are conducted regularly by independent security experts to identify and address potential vulnerabilities.
4.4 Incident Response
In the event of any data security breach involving your personal information, vcity33 will notify you and the relevant authorities within the timeframe required by applicable laws and regulations, and will take immediate remedial action.
5. Data Storage and Retention Period
Your personal information is stored on servers located in secure data centres. vcity33 retains personal information for as long as your account is active or as long as needed to provide services to you.
5.1 Active Account Data
While your vcity33 account is active, your personal information will be retained to allow us to provide services smoothly, process transactions, and deliver effective customer support.
5.2 Data After Account Closure
When your account is closed, we will retain certain records for the period required by our legal and international licensing obligations, including financial transaction records and KYC documents. This is a legal obligation binding on us, not a choice.
5.3 Data Destruction
Once the mandatory retention period has ended, your personal data will be destroyed or anonymised securely, ensuring it cannot be recovered or linked back to your identity.
6. Cookies and Tracking Technologies
The vcity33 platform uses cookies and similar tracking technologies to improve your experience, maintain login sessions, and understand usage patterns. You can manage cookie settings through your web browser, though disabling certain cookies may affect the functionality of some parts of the platform.
6.1 Types of Cookies Used
- Session Cookies: Required to maintain your login session and ensure account security.
- Preference Cookies: Store your language settings and display preferences.
- Analytical Cookies: Collect anonymised information about how you use the platform to help us improve it.
- Security Cookies: Help identify and prevent fraudulent activity and unauthorised access.
6.2 Managing Cookies
You can reset or delete cookies at any time through your web browser settings. Please note that deleting session cookies will end your login session and you will need to log in to your vcity33 account again.
7. Your Rights Regarding Personal Data
As a data subject, you have certain rights regarding the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights within a reasonable timeframe.
7.1 Right of Access
You have the right to request a copy of the personal information that vcity33 holds about you. This request can be submitted to our support team via live chat or email, and we will provide the information in accordance with the established procedures.
7.2 Right to Rectification
If you find that the personal information we hold about you is inaccurate or outdated, you have the right to request a correction. We encourage you to update your information through your account settings or by contacting our support team.
7.3 Right to Erasure
In certain circumstances, you may request that we delete your personal information. However, this right is subject to our legal obligations and licensing requirements, which may require us to retain certain records.
7.4 Right to Object to Processing
You have the right to object to the processing of your personal information for direct marketing purposes at any time. Submit your request to the vcity33 support team and we will handle your objection within a reasonable time.
7.5 Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, machine-readable format, and to transfer it to another operator where this is technically practicable.
✅ To exercise any of the above rights, contact the vcity33 support team via 24/7 live chat or email at [email protected]. We may need to verify your identity before processing any data-related requests.
8. Changes to This Privacy Policy
vcity33 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or technological developments. Any updates will take effect once published on this website.
For significant changes, we will endeavour to notify you by email or in-platform notification before the changes take effect. Your continued use of the vcity33 platform after the effective date of any change will be considered your acceptance of the updated Privacy Policy.
You are advised to review this page periodically to stay informed of our current Privacy Policy. The "Effective Date" at the top of this document indicates when the latest update was made.
9. Contact Us About Privacy
If you have any questions, concerns or complaints about how vcity33 handles your personal information, our team is available to assist you 24 hours a day, 7 days a week.
You can reach us via:
- Live Chat: Available directly on the vcity33 platform, 24/7 in Malay and English
- Email: [email protected]
We aim to respond to all privacy-related enquiries within a reasonable time. For more complex cases such as data access requests or account deletion, please provide full details and relevant identity verification documents to help speed up the process.
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