vcity33 Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern access to and use of the vcity33 online gambling platform, including all services, content, and features available on this website. By accessing, registering, or using any part of the vcity33 platform, you confirm that you have read, understood, and agree to be fully bound by these Terms.

If you do not agree with any part of these Terms, you must stop using the vcity33 platform immediately. Continued use of this platform after any amendment to the Terms will be considered acceptance of those amendments.

vcity33 reserves the right to update or amend these Terms at any time without prior notice. It is the user's responsibility to review these Terms periodically to ensure you are always aware of the latest applicable conditions.

2. Account Registration

To use the full services of vcity33, you are required to register a personal account. Each user is only permitted to hold one active account. Registering more than one account by the same individual is strictly prohibited and may result in all such accounts being suspended or terminated.

2.1 Registration Information

When registering, you are required to provide accurate, complete, and current information including your full name as per your identification card (MyKad or valid travel document), active mobile phone number, and a valid email address. vcity33 reserves the right to request identity verification documents at any time for Anti-Money Laundering compliance purposes.

2.2 Password Security

You are fully responsible for the security of your account password. vcity33 recommends using a strong password that combines uppercase letters, lowercase letters, numbers, and symbols. Do not share your password with any other party. vcity33 will not be held responsible for any loss arising from a user's failure to keep their login credentials confidential.

3. Age Limit

vcity33 takes seriously its responsibility to prevent underage access to this online gambling platform. All users who register with vcity33 confirm that they are aged 21 and above at the date of registration.

vcity33 reserves the right to request age verification at any time during the account's period of use. Users who fail to prove age eligibility will face account suspension and disposal of balance in accordance with procedures set by the relevant authorities.

If you are aware that an underage individual is using the vcity33 platform, please contact our support team immediately. We fully support efforts to protect minors and encourage parents and guardians to use appropriate parental control software.

4. Deposits & Withdrawals

All financial transactions on the vcity33 platform are subject to the conditions and limits stated below. Users are responsible for ensuring that the payment method used is registered in the same user's name.

4.1 Payment Methods

vcity33 accepts deposits and processes withdrawals through the following methods:

• Touch 'n Go eWallet
• DuitNow
• Online banking via FPX (including major Malaysian banks)
• ShopeePay
• Cryptocurrency: USDT, BTC, ETH

4.2 Transaction Limits

The minimum deposit for all payment methods is RM50. The minimum withdrawal is RM100. Withdrawals are typically processed within 5 to 30 minutes.

4.3 Transaction Verification

All withdrawal requests are subject to compliance review and verification. vcity33 reserves the right to request additional supporting documents before approving any withdrawal, in line with AML compliance requirements and Know Your Customer (KYC) procedures. Funds obtained through activities suspected of violating these terms will be held until the investigation is complete.

5. Bonus & Promotions

vcity33 offers various promotions to registered members. All bonuses and promotions are subject to wagering requirements and validity periods as specified. Misuse of promotions, including using multiple accounts to claim the same bonus, is prohibited and may result in bonus cancellation and account suspension.

5.1 Welcome Bonus

The vcity33 welcome bonus is 120% of the first deposit up to a maximum of RM1,500. This bonus is subject to a wagering requirement of 10 times the bonus amount received before any withdrawal from bonus funds can be made.

For example: if you deposit RM100, you receive a bonus of RM120 with an account balance of RM220. The wagering requirement is RM120 × 10 = RM1,200. Second example: a deposit of RM2,600 gives a bonus of RM1,500 (maximum limit) with a balance of RM4,100 and a wagering requirement of RM1,500 × 10 = RM15,000.

5.2 VIP Programme

Active vcity33 members are eligible for the VIP programme, which covers four tiers: Bronze, Silver, Gold, and Platinum. Each tier offers a different weekly cashback benefit:

• Bronze — weekly cashback of up to 0.2%
• Silver — weekly cashback of up to 0.5%
• Gold — weekly cashback of up to 0.8%
• Platinum — weekly cashback of up to 1.0%

Progress through VIP tiers is based on wagering activity and user loyalty. Further details about the VIP programme are available through the vcity33 customer support team.

6. Prohibitions & Restrictions

Use of the vcity33 platform is subject to the following prohibitions. Violation of any of these prohibitions may result in immediate account suspension, cancellation of all bonuses, and holding of related funds.

• Registering or using an account in another person's name without lawful authorisation
• Providing false or misleading registration information
• Using automation software, bots, or other tools to gain an unfair advantage
• Engaging in any form of fraud, collusion, or game manipulation
• Misusing bonuses through multiple account registrations
• Conducting transactions suspected of being related to money laundering
• Using the platform from regions prohibited by applicable laws or regulations
• Threatening, harassing, or abusing customer support staff

7. Account Suspension & Closure

vcity33 reserves the right, at its sole discretion, to suspend, restrict, or close any user account at any time if there is reasonable cause, including but not limited to violation of these Terms, suspected fraudulent activity, or a request from the relevant authorities.

7.1 Voluntary Closure

Users may request account closure at any time by contacting the vcity33 customer support team. Prior to closure, all outstanding withdrawals will be processed in accordance with the applicable conditions. Any remaining balance will be returned once all compliance checks are complete.

7.2 Self-Exclusion

Users who feel they need assistance with their gambling habits may contact the vcity33 support team to activate the self-exclusion option. vcity33 fully supports responsible gambling practices and can help users manage wagering limits or take a break from the platform. For more information, please visit our Responsible Gambling page.

8. Privacy & Data Protection

vcity33 takes user privacy seriously. All personal information collected during registration and use of the platform is managed in accordance with our applicable Privacy Policy. By registering with vcity33, you agree to the collection and processing of your personal data for the purposes of identity verification, transaction processing, and regulatory compliance.

For more information on how we manage your data, please read the Privacy Policy of vcity33, which is accessible through this website.

9. Limitation of Liability

To the extent permitted by applicable law, vcity33 will not be liable for any direct, indirect, incidental, or consequential losses arising from the use of or inability to use this platform, including financial losses resulting from betting.

The vcity33 platform is provided "as is" without any express or implied warranty regarding availability, accuracy, or fitness for a particular purpose. vcity33 will endeavour to provide uninterrupted service, but does not guarantee that the platform will be free from disruptions or technical errors at all times.

10. Amendments to Terms

vcity33 reserves the right to update, amend, or replace any part of these Terms at any time without prior notice. Changes will take effect as soon as they are published on this website. The effective date at the top of this document will be updated each time the Terms are amended.

It is the user's responsibility to review this Terms page periodically. Continued use of the vcity33 platform after any amendments are published will be considered as acceptance of the amended Terms.

11. Contact Us

If you have any questions about these Terms and Conditions or require further clarification, the vcity33 customer support team is ready to assist you through the following channels:

• Live chat on the platform — available 24 hours a day, 7 days a week
• Support email: [email protected]

vcity33 customer support operates fully in Malay and English to ensure every enquiry is resolved quickly and clearly.